Returns & Exchanges

At FlowPure, we want you to enjoy every drop of water; if you are not completely satisfied with your filtration system, you can return it within 30 days of delivery for a full refund. All returned items must be in their original packaging and include all installation hardware and filter cartridges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack with Care

  Securely package your filtration unit and all included accessories in the original box to prevent damage during transit back to our facility.

• 3.
  Ship to FlowPure

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund to your original payment method within 5 to 7 business days.